Everything you need to know about our products, shipping, and support.
Orders are processed and shipped within 3–5 business days. Once your order is on its way, you'll receive a confirmation email with the details.
Yes, tracking details are provided via email once your order has shipped. If you haven't received tracking information, check your spam folder or reach out to our support team.
Use as directed on each product or as recommended by a hair care professional. Every item includes usage guidance to help you build a gentle, effective routine.
Yes, our products are designed to be used together as part of a simple routine — for example, pairing the Nourishing Hair Oil with the Hydrating Leave-In Conditioner for a complete daily regimen.
Our products are formulated for general use on most hair and scalp types. If you have specific scalp conditions, allergies, or sensitivities, please patch test first and consult a professional before use.
You can reach us at contact@mellowhairlab.com or call +1 (386) 732-6096. We're available Monday to Saturday, 9am to 6pm (ET).
Our transactions are secure and encrypted.
We are happy to answer your questions via phone or e-mail.
Every order ships tracked and arrives within 3–5 business days.
Not satisfied? Return any product within 15 days for a full refund.